Most retailers will tell you:
“we are experiencing flat retail-trading conditions, we’re doing it tough”.
Can I let you in on a little secret? The customer is not dead. They are just sleeping or shopping elsewhere.
Did you know that 84% of customers leave your store without purchasing would buy at your competitor’s?
In 2013 and beyond you will face the most exciting and challenging times in retail. Whether you remain in business will depend on what you do to innovate and create a retail strategy that matches branding and a customer service strategy that is a driving force focussed on customer centricity.
|Perfect for: The Beginner|
The retail basics package is designed to educate the new salesperson in every aspect of retail so whether you are or have someone who has been around for 0 to 6 months this is the perfect product. This DVD set can be used at home or in the workplace it also comes with workbooks to enhance the learning experience.
|Perfect for: The Expert that Wants Better Results|
For the more experienced retailer who wants to take their sales skills to a whole new level the Sales SuccessMade Simple will be perfect. This is a CD program that can be listened to at work or in the car and will give you all the tools and strategies to build mutually beneficial relationships and increase customer conversion.
Programs can be used by individuals or in team meetings. Management can utilise these training tools in their meetings to aid in the training of staff.